Arium runs outsourced IT support out of New York City and Miami, staffed by veterans with 14 years in the industry, and sends technicians on-site quickly when hardware or network issues need hands-on work. Rather than splitting servers, security, hardware, cloud, and networking across separate vendors, Arium handles that full stack directly, positioning itself as the single point of contact for a client's technology needs.
Support runs through a helpdesk reachable via Teams or Slack for fast response, backed by proactive monitoring of client systems. Infrastructure is leased and built on high-performance servers designed to scale with the client, while cloud handles backups and situations that call for flexibility. Arium also runs risk assessments and mitigation, refers clients to licensed insurance brokers for cyber coverage, and manages SOC 2, PCI, and HIPAA compliance, working with compliance partners Drata and Vanta.
The range shows in specific client work: Arium handles procurement through ongoing support for Triptent, built a high-end server workflow around Spacestation's editing pipeline, and runs continuous monitoring, updates, and service for Inter so that system operates without client involvement.