AGENCY LIST

Arkade

Melbourne, Victoria, Australia
Visit arkade.com.au

Customer experience strategy, solution design, and implementation for Australian retail brands

Arkade is a commerce agency built around customer experience, working with direct-to-consumer brands and some of Australia's top retailers. Formed in 2013 when two agencies with different areas of knowledge combined around a shared focus on customers, the practice centers on helping consumer brands identify where customer value sits within their business and act on it.

Engagements run across strategic direction, solutions design, technical support and implementation. The solutions design stage covers customer research alongside capability analysis of both teams and platforms, which feeds into the technology and data work that follows: CRM integration, data governance and quality, and analytics and event tracking. This structure allows the agency to move from diagnosing gaps in a brand's customer approach through to the technical build required to close them, based out of its Melbourne office on Lonsdale Street.

13
YEARS IN BUSINESS
1
SERVICES

Capabilities

Category

Data and Analytics

Services

What these services involve

Customer Data Platforms
Customer Data Platforms for data and analytics buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Team size
11-50 people
Founded
2013 (13 years)

How Arkade scores 47 on Agency List

The Agency List Score rates each listing out of 100 across four equally weighted areas. It measures the strength of the agency's listing and public signals — not the quality of its work.

Presence & Maturity

25 / 25

How complete and how recently maintained this listing is.

  • Has a detailed written overview.
  • Has a tagline summarising what the agency does.
  • 7 of the core profile fields are filled in.
  • Profile details were updated recently.
  • Founding year on record (2013).

Relevance & Capability

9 / 25

How clearly the agency's specialism and services are classified.

  • Assigned to a primary category.
  • No individual services listed.

Credibility & Trust

13 / 25

Contactability and verification signals that show a real business.

  • Listing ownership is not yet verified.
  • A working website is on record.
  • A contact address on the agency's own domain is on record.
  • A phone number is on record.
  • Location is on record.

Authority & Proof

0 / 25

Independent proof of work: reviews, published projects and awards.

  • No published reviews yet.
  • No published project work yet.
  • No awards recorded.

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About this agency on Agency List

Arkade is listed on Agency List as part of our global directory of professional agencies. Profiles are compiled using a combination of agency-submitted information, publicly available data, and Agency List classification systems.

This page reflects the most current information available for Arkade and may evolve as additional data is verified or updated.

Local context

Arkade operates in Melbourne, Victoria, Australia serving clients locally and beyond. Agency List organizes firms by geography to help buyers understand the distribution of agencies across regions and markets.

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Data notes

Profile information is derived from agency submissions and public sources. Some attributes may be estimated and are updated over time as additional data becomes available.