Athena BPO is a domestic contact center in India, founded by Mrs. Elizabeth Jacob. With over 16 years of experience, the company operates in Mumbai and Bangalore, providing multilingual support in 11 regional languages. Athena BPO serves various sectors including BFSI, FMCG, media, and telecom, offering a range of services tailored to client needs.
The core services of Athena BPO include inbound and outbound call center services, data processing, and back office support. They also offer contact center setup consulting, ensuring businesses have the infrastructure needed for effective customer interaction. Their solutions are designed to enhance customer loyalty and address client concerns efficiently, supported by certified and reliable CRM-driven technology.
Athena BPO has a strong track record of delivering value through centralized contact centers and omni-channel solutions. Their expertise in integrating digital leads and managing customer communications has led to significant improvements in client operations, such as increased contactibility and reduced costs per lead.