BackOffice Thinking

BackOffice Thinking, founded in 2006 and based in West Chester, PA, works with nonprofits, associations, land trusts, museums, and gardens on the technology that runs their organizations day to day. Rather than defaulting to one platform, the firm treats CRM and database management as core work, alongside website design, systems integration, and technology assessment for groups that need back-end systems and public-facing sites to function together.

Engagements typically begin with a technology assessment to identify what an organization actually needs, then move into selecting tools to match: an open-source CRM for organizations that want flexibility, a lower-cost CRM option for tighter budgets, or a build on a major enterprise CRM platform for groups needing deeper functionality, including a Salesforce application developed specifically for land trusts. Website projects run on a CMS chosen for sites that need to look sophisticated while remaining easy for staff to manage. Support continues after launch through ongoing systems integration and maintenance, reflecting a practice built around long-term technology relationships rather than one-off builds.