Headquartered in Toronto, Call Force Global specializes in Caribbean nearshore call center outsourcing, with operations in Jamaica, Trinidad, Belize, and Colombia. The company serves a diverse range of industries, including US healthcare, insurance, SaaS, debt collection, and home services, providing cost-effective solutions with native-English agents.
Call Force Global offers a broad suite of services such as live transfers, virtual assistants, and customer support. Their operations are enhanced by AI quality assurance on every call, ensuring high-quality interactions. The company provides flexible engagement models, including pay-per-call fronting and embedded virtual assistants, catering to the specific needs of their clients.
Clients benefit from a month-to-month engagement model with no setup fees and a 10-seat pilot program, allowing them to experience the services with minimal commitment. With coverage in EST and CST time zones, Call Force Global ensures compliance-aware operations and real-time performance monitoring, delivering onshore quality at offshore prices.