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Call Force Global

Toronto, Ontario, Canada
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Caribbean nearshore call center outsourcing with AI quality assurance

Headquartered in Toronto, Call Force Global specializes in Caribbean nearshore call center outsourcing, with operations in Jamaica, Trinidad, Belize, and Colombia. The company serves a diverse range of industries, including US healthcare, insurance, SaaS, debt collection, and home services, providing cost-effective solutions with native-English agents.

Call Force Global offers a broad suite of services such as live transfers, virtual assistants, and customer support. Their operations are enhanced by AI quality assurance on every call, ensuring high-quality interactions. The company provides flexible engagement models, including pay-per-call fronting and embedded virtual assistants, catering to the specific needs of their clients.

Clients benefit from a month-to-month engagement model with no setup fees and a 10-seat pilot program, allowing them to experience the services with minimal commitment. With coverage in EST and CST time zones, Call Force Global ensures compliance-aware operations and real-time performance monitoring, delivering onshore quality at offshore prices.

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SERVICES

Capabilities

Category

Staffing and Outsourcing

Services

What these services involve

Customer Support BPO
Customer Support BPO for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Dedicated Teams
Dedicated Teams for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Virtual Assistants
Virtual Assistants for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.

Local service markets

Agency details

Team size
201-500 people

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Call Force Global is listed on Agency List as part of our global directory of professional agencies. Profiles are compiled using a combination of agency-submitted information, publicly available data, and Agency List classification systems.

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Local context

Call Force Global operates in Toronto, Ontario, Canada serving clients locally and beyond. Agency List organizes firms by geography to help buyers understand the distribution of agencies across regions and markets.

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Data notes

Profile information is derived from agency submissions and public sources. Some attributes may be estimated and are updated over time as additional data becomes available.