Cititel

Cititel, a division of Navigation based in Edmonton, provides telephone answering and virtual receptionist services around the clock, every day of the year. Since 1991 it has built out industry-specific answering lines for insurance brokers, mortgage brokers, lawyers, financial advisors, and real estate professionals, along with sector coverage for healthcare, oil and gas, property management, and car dealerships.

Work extends beyond call-taking into services like medical appointment reminders, giving contractors, plumbing companies, and other trades a dedicated line for after-hours or overflow calls. The industry-by-industry setup lets clients get a receptionist service tuned to the call types and terminology common in their field rather than a generic switchboard.