Cloud Choice

CloudChoice traces its roots to founder Andrews Moses, an early employee at the startup that became Freshworks, and the agency builds on that background to deliver Freshworks implementation and cloud-based business tools. Based in Saint Catharines, Ontario, the firm has worked with over 200 businesses and organizations, including named clients Toronto Pearson International Airport, HP, and Queens University.

Work spans managed IT infrastructure, custom web and mobile application development, and CRM integration built around Freshworks' sales and service tools. Consultants set up AI-based lead scoring, built-in phone, email, and activity capture for sales teams, and they take on back-end coding to customize systems rather than relying only on off-the-shelf configuration. One documented engagement involved rebuilding a firm's clunky help-desk process into a structured ticketing system.

CloudChoice was founded specifically to solve client business problems through customized SaaS solutions rather than generic software rollouts, and that shows in how projects are scoped: infrastructure setup, ongoing technology maintenance, and application builds tailored to what a client's team actually needs day to day. Clients cite time and cost savings from the consulting work, and the firm operates out of its James St. office in St. Catharines while serving organizations across sectors that range from airport operations to higher education and enterprise technology.