CLOUP.CO runs the IT department for 27 companies in Bogotá, acting as a single point of contact for technical support rather than a vendor businesses have to coordinate among several providers. Founded in 2016, the company covers help desk operations, on-site and remote troubleshooting, and the day-to-day management of servers, networks, firewalls, switches, access points, and IP-PBX systems. Support hours run Monday to Friday from 8 a.m. to 6 p.m. and Saturdays from 8 a.m. to noon, with engagements structured as 12-month contracts that renew automatically.
On the security side, CLOUP.CO performs internal IT audits with on-site evidence gathering, identifying vulnerabilities before they can be exploited. This includes EDR protection that goes beyond standard antivirus, security audits, and patch management. Backup and disaster recovery round out the technical stack, with automatic backups stored locally or in the cloud, and cloud hosting delivered through HostGator. The company also manages technology licenses and vendor relationships on behalf of clients, removing a layer of administrative overhead from internal teams.
Beyond recurring managed services, CLOUP.CO designs and implements special projects for more complex infrastructure needs, extending its scope past routine help desk and network upkeep. The combination of a single contact point for support, structured auditing, and ongoing backup and security management reflects a model built around continuous coverage rather than one-off fixes, serving companies that need their systems area handled end to end.