Continental Message Solution

Continental Message Solution traces back to 1967, when it was established in Columbus, Ohio to provide answering and secretarial services to businesses across Central Ohio. That original call-answering focus has grown into a nationwide operation delivering 24-hour answering, IVR, business process outsourcing, and mass notification services to businesses worldwide. CMS is headquartered on Grant Avenue in the Discovery District of Downtown Columbus, with a West Coast facility in Las Vegas, Nevada, supporting coverage beyond the Midwest.

Core services center on virtual receptionists who answer, screen, route, and dispatch calls under a client's business name, available 24/7 to take calls, schedule appointments, and handle after-hours coverage so businesses don't miss important calls. CMS also runs employee call-off hotlines that streamline absence and attendance reporting, along with secure ethics hotline services for organizations nationwide. On the technology side, CMS connects with platforms including Salesforce, Zendesk, Autotask, HaloPSA, ADP, Kronos, and Workday, and prices services on a usage basis rather than flat fees.

Onboarding moves quickly: most accounts go live within three business days once CMS has received the necessary process information, agreements, and payments. Infrastructure is built for continuity, with backup power options, including battery systems and a natural gas generator, in place to prevent service outages from power loss. Continual investment in technology has also allowed CMS to develop proprietary software internally, expanding the range of services it can offer beyond its original answering-service roots.