AGENCY LIST

Criadvantage

Energy Place Idaho Falls, Idaho, United States
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ServiceNow consulting and implementation spanning IT service, asset, and operations management

CRI Advantage, based in Idaho Falls and operating since 1995, focuses on ServiceNow consulting and implementation. Work spans IT Service Management, IT Operations Management, IT Asset Management, Field Service Management, and Security Operations, along with Governance, Risk, and Compliance and HR Service Delivery configurations built on the ServiceNow platform.

Projects extend into App Engine Studio builds, Customer Service Management, Strategic Portfolio Management, and newer ServiceNow capabilities such as Now Assist AI, Control Tower AI Agents, and EmployeeWorks AI Solutions. Clients come from Energy & Utilities, Financial Services, Healthcare, Logistics, Manufacturing, Public Sector, and Telecom, Media & Technology, with more than 700 customers served.

40
YEARS IN BUSINESS
1
SERVICES

Capabilities

Category

IT Services and Support

Services

What these services involve

Help Desk and Support
Help Desk and Support for it services and support buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Founded
1986 (40 years)

About this agency on Agency List

Criadvantage holds an Agency List Score of 73 out of 100.

That score is higher than 44% of the 36,919 agencies Agency List has assessed so far.

The Agency List Score measures how well an agency documents its work in public: named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than to the client.

It does not measure client satisfaction, price, or availability.

How the Agency List Score is measured

Assessment date

Agency List assessed Criadvantage in September 2026, reading 6 pages published on criadvantage.com.

The score reflects what Criadvantage had published by that date; anything published since has not been read.

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