Ctacallcenter

CTA is a family owned and operated call center based in Springfield, Missouri, run by Paul and Lori Patton, who each bring more than 30 years of call center experience to its leadership. The company focuses on serving small businesses, aiming to provide high levels of service at a competitive price rather than treating client relationships as simple vendor arrangements.

Services center on inbound and outbound voice work, including sales, customer service, and appointment setting. For each client, CTA builds a new training platform using proven techniques rather than applying a single generic program, and its development team builds, manages, and maintains supporting systems. Clients receive realtime and routine automated reporting tied to the metrics that matter most to their business, giving them visibility into campaign performance as work progresses.