Cyara

Cyara builds testing and monitoring tools for customer experience platforms, validating conversational AI, GenAI, and agentic AI chat and voice bots before and after they reach customers. Founded in 2006, the company works with enterprises including Microsoft, AT&T, Liberty Mutual, ADP, Zoom, Salesforce, Vodafone, and Agero, supporting more than 350 million customer journeys annually across hundreds of brands.

Services span manual and automated functional testing, performance and load testing, security testing, accessibility testing, mobile app testing, regression testing, and test strategy and management. Cyara validates carrier connectivity and routing for global calling and SMS, and tests end-to-end voice quality and IVR systems across more than 145 countries. Its platform integrates with Dialogflow, Amazon Lex, IBM Watson, Kore.ai, Nuance, and custom LLM agents, running goal-based test generation for conversational AI alongside continuous synthetic interactions against live agents.

Beyond pre-release testing, Cyara monitors production systems for AI agent hallucination, compliance issues, and misuse, tracking end-to-end CX journey experience across chatbots, webchat, SMS, and messaging channels. Unified dashboards consolidate agent health, coverage gaps, quality trends, and compliance status into a single view, giving teams visibility into how conversational and voice systems perform once deployed. The combination of pre-launch assurance and ongoing monitoring positions Cyara's tooling around the full lifecycle of AI-driven customer interactions, from initial test generation through live compliance tracking.