DecisivEdge

Founded in 2007 and based in Newark, Delaware, DecisivEdge works with organizations across financial services, student lending, commercial lending, healthcare, behavioral health, higher education, and retail and wholesale. The firm maintains offices in the USA, Canada, and India, giving it reach into both North American lending institutions and healthcare systems abroad.

Core services center on Salesforce integration consulting and implementation, alongside broader systems integration work and Contact Center Managed Services. DecisivEdge also runs Oracle Financial Services Lending and Leasing (OFSLL) engagements for lenders and offers Data Analytics as a Service (DaaS) for clients needing ongoing reporting and BI dashboard support rather than one-off projects. Partnerships with CallTrackingMetrics and Five9 extend its contact center and telephony capabilities within these implementations.

DecisivEdge has built aSureRide, a product developed on the Salesforce platform, and became a co-founder in 5thPort. On the client side, the firm partnered with Ruby Hall Clinic, an 800-bed hospital system in Pune, India, and signed a multi-year contract with a national student lender, reflecting its concentration in lending and healthcare verticals where systems integration and managed services intersect.