Digital Minds BPO

Digital Minds BPO was founded by Charvel Rebagay in Naga City, Philippines, in 2010, and operates three dedicated, office-based facilities rather than relying on remote or home-based agents. Client industries span ecommerce, healthcare, logistics and trucking, gaming, banking and finance, real estate, travel, and several others, with service lines shaped around each sector's operational needs — medical receptionist and appointment scheduling for healthcare clients, truck and taxi dispatch for transportation companies, KYC outsourcing and accounts payable/receivable for financial services firms.

Core services cover customer support across live chat, email, help desk, phone, and social media channels, alongside call center work such as inbound and outbound calling, telemarketing, appointment setting, and debt collection. Data entry services range from invoice and CRM data entry to ecommerce product listings and image annotation, while content moderation teams handle community, dating site, and gaming platforms including image and video review. Back office, administrative, and creative services such as video editing, photo editing, and animation round out the offering, supported by live-person coverage across every timezone.

Security and compliance are built into daily operations: facilities use biometric entry, CCTV monitoring, and badge-only access, and the company maintains HIPAA and GDPR compliance with a certified Data Protection Officer on staff. Every team member undergoes an NDA agreement and background check before joining a client account. Infrastructure includes backup power and redundant fiber connections, intended to keep dedicated teams operational for clients running continuous, multi-timezone support functions.