EMS, a US-based call center provider, has been delivering exceptional customer service for over 20 years. Headquartered in Omaha, Nebraska, and founded in 1998 by Mitch Johnson, the company specializes in both inbound and outbound call center support. EMS also offers digital services and CRM solutions, along with live chat and email response services, ensuring broad customer care.
The company is committed to creating a positive work environment, focusing on employee retention and offering remote work options. This dedication to its workforce translates into high-quality service delivery, with representatives available 24/7 to provide accent-neutral, multi-channel customer care. EMS's approach to humanizing customer service interactions sets it apart in the industry.
Privately owned, EMS is driven by a commitment to continuous improvement and innovation. By tailoring its services to meet the unique needs of each client, EMS consistently strives to exceed expectations, positioning itself as a leader in the call center industry. The company's focus on timely and personal responses ensures that clients receive the best possible support, reinforcing its reputation for excellence in customer service outsourcing.