Finchley Court, operating under the trading name of Global Out Sourcing (1990) Limited, is based in Birmingham and has been providing telephone answering and customer support services since 1990. The company emphasizes creating lasting relationships with clients by ensuring high-quality service and customer satisfaction.
Their core services include 24/7 live telephone answering, call handling, order taking, lead capture, and appointment setting. Finchley Court also offers email and chat support, ensuring businesses never miss an opportunity to engage with their customers. The agency provides a dedicated team of customer experience associates to manage calls and inquiries across various industries, including e-commerce, IT services, and healthcare.
Finchley Court's approach includes using an online portal for clients to access call logs, edit details, and gain insights into call statistics. This system allows businesses to manage their communication needs efficiently, ensuring that calls are routed to the right person at the right time, enhancing customer satisfaction and business growth.