AGENCY LIST

First Factory

New York, New York, United States
Visit firstfactory.com

Nearshore software development and AI solutions from Costa Rica

First Factory is a nearshore software solutions provider based in New York with operations in Costa Rica. Established in 2000 by Jason T. Roff, the company focuses on long-term partnerships, offering transparency and cultural alignment that offshore models often lack.

The company specializes in AI solutions, cloud infrastructure, and custom software development. Their services include natural language processing, computer vision, and enterprise intelligence, utilizing technologies like OpenAI and Kubernetes. As an AWS partner, they also optimize cloud environments for security and cost-effectiveness.

With nearly 200 employees, First Factory has been recognized on the Inc 5000 list for five consecutive years. They emphasize talent development and offer a 30-day satisfaction guarantee, ensuring clients can adjust projects without penalty if not satisfied.

26
YEARS IN BUSINESS
1
SERVICE

Capabilities

Category

Custom Software Development

Services

Agency details

Team size
201-500 people
Founded
2000 (26 years)

About this agency on Agency List

First Factory holds an Agency List Score of 97 out of 100.

That score is higher than 97% of the 36,920 agencies Agency List has assessed so far.

The Agency List Score measures how well an agency documents its work in public: named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than to the client.

It does not measure client satisfaction, price, or availability.

How the Agency List Score is measured

Assessment date

Agency List assessed First Factory in September 2026, reading 7 pages published on firstfactory.com.

The score reflects what First Factory had published by that date; anything published since has not been read.

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