First Focus

First Focus is a managed service provider specializing in IT solutions for mid-sized businesses in Australia and New Zealand. With a focus on organizations with 20 to 200 staff, they offer a wide range of services including managed IT support, cybersecurity, and cloud services. Their approach emphasizes a proactive and personalized service model, ensuring minimal downtime and enhanced productivity.

Their core services include managed IT services, cybersecurity risk assessment, cloud migration, and AI consulting. First Focus operates with a pod-based service delivery model, providing clients with a semi-dedicated team that understands their specific business needs. This model is supported by a national reach across major Australian cities, as well as Auckland and Manila, ensuring consistent service and support.

First Focus is recognized for its high standards, being ISO certified in Information Security, Environment, and Quality. They have been ranked as Australia’s #1 managed IT service provider for eight consecutive years by Cloudtango, supporting over 35,000 users across various organizations.