FirstLight Fiber

Albany, New York, United States

Secure, scalable services for healthcare, education, and finance

FirstLight Fiber, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud, unified communications, and managed services to enterprise and carrier customers throughout the Northeast and mid-Atlantic. Their 25,000-route-mile network connects more than 15,000 lit locations, offering businesses a reliable and secure foundation for their IT needs.

FirstLight's core services include a robust fiber network, SD-WAN/SASE, unified communications, and cloud and data center solutions. They focus on delivering scalable and secure services that help businesses manage their IT infrastructure efficiently. Their offerings are designed to eliminate vendor chaos and support business growth with a single, comprehensive solution.

With a strong emphasis on local support and customer satisfaction, FirstLight is trusted by over 15,000 customers. Their services are particularly valued in industries such as healthcare, education, and finance, where speed and security are critical. Clients appreciate their responsive customer service and the ability to focus on strategic IT initiatives rather than day-to-day operational challenges.

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SERVICES

Capabilities

Services

What these services involve

Customer Support BPO
Customer Support BPO for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Team size
500+ people

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