AGENCY LIST

Firstsource

CX Services Transformation Mumbai, India
Visit firstsource.com

Transforming customer experiences with AI and data analytics

Part of the RP-Sanjiv Goenka Group, Firstsource is a global business process management partner with a presence across the globe. It supports Fortune 500 and FTSE 100 companies by delivering transformational solutions across the customer lifecycle. The company operates in key industries such as healthcare, banking, and communications.

Firstsource's specialized teams utilize advanced technology and data analytics to tackle clients' challenges and achieve future-focused outcomes. Its core services include customer experience management, digital platforms and technologies, IT services and solutions, and consulting. The company is recognized for its expertise in AI and process automation, which helps clients realize significant savings and efficiency improvements.

With a commitment to delivering real-world results, Firstsource partners with clients to enhance healthcare business results cycle management with Voice AI and has been acknowledged for its innovative approaches. Its focus on customer experience and operational efficiency makes it a partner for businesses aiming to optimize their processes and achieve sustainable growth.

3
SERVICES

Capabilities

Category

Staffing and Outsourcing

Services

What these services involve

Back Office Services
Back Office Services for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Customer Support BPO
Customer Support BPO for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Data Entry and Annotation
Data Entry and Annotation for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Team size
500+ people

About this agency on Agency List

Firstsource holds an Agency List Score of 94 out of 100.

That score is higher than 81% of the 36,919 agencies Agency List has assessed so far.

The Agency List Score measures how well an agency documents its work in public: named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than to the client.

It does not measure client satisfaction, price, or availability.

How the Agency List Score is measured

Assessment date

Agency List assessed Firstsource in September 2026, reading 7 pages published on firstsource.com.

The score reflects what Firstsource had published by that date; anything published since has not been read.

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