AGENCY LIST

Fonebox

Sydney, New South Wales, Australia
Visit fonebox.com.au

Inbound call services with advanced routing and analytics

Established in 2008, Fonebox specializes in providing inbound call services across Australia and New Zealand. As part of the Over the Wire ASX-listed company, Fonebox operates offices in Sydney, Brisbane, Melbourne, and Auckland. The company is dedicated to ensuring 24/7 customer connectivity through its Australian-based call center, offering a suite of services that include inbound numbers, call routing, and broad reporting & analytics.

Fonebox's solutions are designed to be modular, flexible, and scalable, catering to the diverse needs of large enterprises, SMEs, franchises, and agencies. With over 70 voice tech features, their proprietary platform supports businesses in achieving operational insights and enhancing marketing performance. The focus is on creating intelligent call experiences that transform customer interactions into valuable connections.

By leveraging their expertise and advanced technology, Fonebox helps businesses improve communication and data management. Their commitment to providing reliable and cost-effective services ensures that clients can maintain seamless customer engagement and drive business success.

18
YEARS IN BUSINESS
8
SERVICES

Capabilities

Category

IT Services and Support

Services

What these services involve

Backup and Disaster Recovery
Backup and Disaster Recovery for it services and support buyers. Clear scope, measurable outcomes, and reliable delivery.
Endpoint and Device Management
Endpoint and Device Management for it services and support buyers. Clear scope, measurable outcomes, and reliable delivery.
Help Desk and Support
Help Desk and Support for it services and support buyers. Clear scope, measurable outcomes, and reliable delivery.
IT Strategy and Roadmaps
IT Strategy and Roadmaps for it services and support buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Team size
201-500 people
Founded
2008 (18 years)

About this agency on Agency List

Fonebox holds an Agency List Score of 73 out of 100.

That score is higher than 42% of the 36,919 agencies Agency List has assessed so far.

The Agency List Score measures how well an agency documents its work in public: named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than to the client.

It does not measure client satisfaction, price, or availability.

How the Agency List Score is measured

Assessment date

Agency List assessed Fonebox in September 2026, reading 9 pages published on fonebox.com.au.

The score reflects what Fonebox had published by that date; anything published since has not been read.

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