Hastings Humans, based in Austin, Texas, has been family-owned and operated since 1948. The company provides nationwide 24/7 live answering and virtual receptionist services, ensuring businesses can maintain customer satisfaction and loyalty at all hours. Their team of highly-trained agents offers a personal touch, representing clients with courtesy and efficiency.
Core services include live answering, virtual receptionist, dispatching, lead capture, order management, and urgent response. Hastings Humans also offers overflow call answering and service tech dispatching, helping businesses manage peak call hours and after-hours service requests. Their virtual office services provide small businesses with essential office functions without the overhead costs.
Hastings Humans has a long history of excellence, evidenced by winning the Award of Excellence from the Association of TeleServices International for 28 consecutive years. Their agents are known for their professionalism and ability to handle customer interactions smoothly, contributing to increased business efficiency and customer satisfaction.