Impact Call Centre specializes in providing AI-enabled call centre services for sales and customer service. Based in the UK, they serve national and international brands, independents, and charitable organizations with a team of over 250 agents. Their approach combines skilled human agents with innovative AI technology to deliver efficient and cost-effective services.
The agency offers a range of services including inbound and outbound sales support, customer service outsourcing, and pick and pack fulfilment. They are PCI DSS level 1 certified and Cyber Essentials Plus accredited, ensuring robust security measures for handling sensitive customer data. Impact Call Centre is dedicated to improving service levels and reducing costs for their clients while maintaining high-quality customer interactions.
Impact Call Centre is trusted by well-known brands such as the Department for Education and Hampshire County Council. They focus on building long-term partnerships by tailoring their services to meet specific client needs, ensuring continuous improvement and customer satisfaction.