AGENCY LIST

InTouch Call Center

Martinsburg, West Virginia, United States
Visit intouchcallcenter.com

24/7 answering services for medical, hospice, and small businesses

InTouch Call Center, based in Martinsburg, WV, has been providing trusted call center solutions since 1995. They offer a wide range of answering services tailored to various industries, including medical groups, hospice providers, HVAC companies, and small businesses. Their services are designed to enhance customer communication and support business goals.

Core services include 24/7 live operator answering, appointment scheduling, call screening, and customized voicemail. InTouch Call Center also offers specialized services such as emergency contact service, order entry, and personalized greetings to ensure seamless customer interactions. Their HIPAA-compliant operations and competitive rates make them a reliable partner for businesses seeking efficient communication solutions.

InTouch Call Center's commitment to quality service is evident in their comprehensive offerings, which include call relay, check-in services, and follow-me service. They provide tailored solutions to meet the specific demands of each client, ensuring that businesses can focus on growth and customer satisfaction.

31
YEARS IN BUSINESS
5
SERVICES

Capabilities

Category

Staffing and Outsourcing

Services

What these services involve

Back Office Services
Back Office Services for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Customer Support BPO
Customer Support BPO for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Dedicated Teams
Dedicated Teams for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Project Staffing
Project Staffing for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Founded
1995 (31 years)

About this agency on Agency List

InTouch Call Center holds an Agency List Score of 73 out of 100.

That score is higher than 49% of the 36,919 agencies Agency List has assessed so far.

The Agency List Score measures how well an agency documents its work in public: named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than to the client.

It does not measure client satisfaction, price, or availability.

How the Agency List Score is measured

Assessment date

Agency List assessed InTouch Call Center in September 2026, reading 3 pages published on intouchcallcenter.com.

The score reflects what InTouch Call Center had published by that date; anything published since has not been read.

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