Lemon Contact Centre

Agency List Score

Stockton-on-Tees, England, United Kingdom

24/7 UK-based call answering and outsourced contact centre services

Lemon Contact Centre, established in 2003, is a UK-based provider of outsourced contact centre solutions. They specialize in 24/7 call answering and multi-channel customer support, leveraging AI-enabled technology combined with experienced human operators. Their services are designed to be scalable and cost-effective, catering to both small and large businesses.

The agency offers a range of services including out-of-hours call handling, outsourced switchboard, and business process outsourcing. They provide flexible contact centre models, such as a bureau shared-agent model for variable call volumes and dedicated FTE teams for more complex requirements. Lemon Contact Centre ensures quality and compliance through ISO9001 and ISO27001 certifications and PCI-DSS compliance.

Lemon Contact Centre supports a variety of sectors including healthcare, law firms, and retail. Their approach includes AI-assisted monitoring and analytics to enhance quality and operational efficiency. They offer structured governance and real-time performance insights, ensuring businesses can outsource with confidence in maintaining control and visibility.

YEARS IN BUSINESS

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Capabilities

About this agency on Agency List

Lemon Contact Centre is listed on Agency List as part of our global directory of professional agencies. Profiles are compiled using a combination of agency-submitted information, publicly available data, and Agency List classification systems.

This page reflects the most current information available for Lemon Contact Centre and may evolve as additional data is verified or updated.

Local context

Lemon Contact Centre operates in Stockton-on-Tees, England, United Kingdom serving clients locally and beyond. Agency List organizes firms by geography to help buyers understand the distribution of agencies across regions and markets.

Data notes

Profile information is derived from agency submissions and public sources. Some attributes may be estimated and are updated over time as additional data becomes available.