ListenTrust

ListenTrust provides nearshore call center services with a focus on bilingual support, operating since 2006. Located in northern Mexico, they offer inbound and outbound call handling, customer service, sales, lead generation, and nonprofit fundraising. Their culturally fluent agents are trained to foster genuine connections, serving industries such as e-commerce, health and wellness, insurance, and education.

The company operates a 530-seat facility, offering flexible team structures with shared or dedicated teams to meet diverse client needs. ListenTrust is available 24/7, including holidays, ensuring continuous support for their clients. Their commitment to employee engagement and PCI Level 1 Certification for data security underscores their dedication to quality and security.

With a scalable and secure infrastructure, ListenTrust is well-equipped to handle large volumes of calls, having completed 30 million calls to date. Their strategic location provides cost-effective solutions and cultural alignment with the U.S. market, making them a reliable partner for businesses seeking to enhance customer engagement strategies.