AGENCY LIST

Masco Services Call Center

Boston, Massachusetts, United States
Visit msicallcenter.com

24/7 call management for healthcare and business sectors

MASCO Services Call Center, a subsidiary of Longwood Collective, Inc., has been providing call management solutions since 1973. Located in Boston, the center operates around the clock, serving hospitals, colleges, physicians, and various businesses. Their services are tailored to meet the needs of the medical and academic communities, ensuring seamless communication and privacy.

The call center offers a range of services including medical office answering, emergency dispatch, and business answering services. They utilize HIPAA-trained receptionists and encrypted technology to maintain confidentiality. Their solutions are customizable, catering to specific business requirements, and include after-hours answering, overflow call management, and secure SMS messaging.

MASCO Services Call Center is recognized for its quality and service, consistently rated number one in the Boston area by independent research firms. Their clientele includes renowned hospitals, health centers, and businesses, highlighting their expertise and reliability in handling over a million calls annually.

53
YEARS IN BUSINESS
8
SERVICES

Capabilities

Category

Staffing and Outsourcing

Services

What these services involve

Back Office Services
Back Office Services for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Customer Support BPO
Customer Support BPO for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Data Entry and Annotation
Data Entry and Annotation for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Dedicated Teams
Dedicated Teams for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Founded
1973 (53 years)

About this agency on Agency List

Masco Services Call Center holds an Agency List Score of 72 out of 100.

That score is higher than 29% of the 36,919 agencies Agency List has assessed so far.

The Agency List Score measures how well an agency documents its work in public: named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than to the client.

It does not measure client satisfaction, price, or availability.

How the Agency List Score is measured

Assessment date

Agency List assessed Masco Services Call Center in September 2026, reading 6 pages published on msicallcenter.com.

The score reflects what Masco Services Call Center had published by that date; anything published since has not been read.

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