Founded in 1985 by doctors, MedPro specializes in providing broad answering services tailored to the medical industry. With a deep understanding of the unique needs of urgent care, hospitals, home health, private practices, and mental health facilities, MedPro ensures that patient calls are managed with the utmost care and professionalism. The company is committed to maintaining HIPAA compliance, employing certified agents and offering secure messaging through OnPage, phone apps, and web portals.
MedPro's services are designed to support medical professionals by offering 24/7 availability, allowing them to focus on patient care without the concern of missed calls. Personalized greeting and message delivery options are available to enhance patient satisfaction and reduce operational costs. The introduction of a new online dashboard for account management further streamlines operations, integrating seamlessly with client systems.
The dedicated team at MedPro, including customer care, account management, IT, and executive members, prioritizes patient handling and system reliability. By continuously seeking new opportunities and services, MedPro remains at the forefront of the industry, ensuring that their clients' communication needs are met efficiently and effectively.