AGENCY LIST

ModSquad

Visit modsquad.com

Remote customer support and content moderation for diverse industries

Founded in 2007, ModSquad provides remote customer support and content moderation services tailored to industries such as gaming, e-commerce, and retail. The company utilizes a secure CX platform and a patent-pending Cubeless solution to deliver high-quality service. Their offerings include multi-language tier-1 to advanced support, technical support, CRM and tool integration, and community management.

ModSquad employs AI and automation to enhance service efficiency while maintaining control. They focus on data-driven strategies to optimize customer satisfaction and consistently exceed moderation KPIs. The company is recognized for its expertise in trust and safety, helping brands protect their communities with adaptable AI and expert community managers.

With a global network of Mods, ModSquad ensures a established customer experience tailored to each client's industry and brand. Their collaboration with notable clients like Spotify highlights their focus on quality, achieving a CSAT rate. ModSquad's services are designed to meet the unique needs of each client, ensuring a seamless and effective customer experience.

19
YEARS IN BUSINESS
8
SERVICES

Capabilities

Category

Staffing and Outsourcing

Services

What these services involve

Back Office Services
Back Office Services for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Customer Support BPO
Customer Support BPO for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Data Entry and Annotation
Data Entry and Annotation for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Dedicated Teams
Dedicated Teams for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Team size
500+ people
Founded
2007 (19 years)

About this agency on Agency List

ModSquad holds an Agency List Score of 96 out of 100.

That score is higher than 90% of the 36,919 agencies Agency List has assessed so far.

The Agency List Score measures how well an agency documents its work in public: named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than to the client.

It does not measure client satisfaction, price, or availability.

How the Agency List Score is measured

Assessment date

Agency List assessed ModSquad in September 2026, reading 8 pages published on modsquad.com.

The score reflects what ModSquad had published by that date; anything published since has not been read.

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