ModSquad

Agency List Score

United States

Remote customer support and content moderation for diverse industries

Founded in 2007, ModSquad provides remote customer support and content moderation services tailored to industries such as gaming, e-commerce, and retail. The company utilizes a secure CX platform and a patent-pending Cubeless solution to deliver high-quality service. Their offerings include multi-language tier-1 to advanced support, technical support, CRM and tool integration, and community management.

ModSquad employs AI and automation to enhance service efficiency while maintaining control. They focus on data-driven strategies to optimize customer satisfaction and consistently exceed moderation KPIs. The company is recognized for its expertise in trust and safety, helping brands protect their communities with adaptable AI and expert community managers.

With a global network of Mods, ModSquad ensures a established customer experience tailored to each client's industry and brand. Their collaboration with notable clients like Spotify highlights their focus on quality, achieving a CSAT rate. ModSquad's services are designed to meet the unique needs of each client, ensuring a seamless and effective customer experience.

YEARS IN BUSINESS

SERVICES

Capabilities

About this agency on Agency List

ModSquad is listed on Agency List as part of our global directory of professional agencies. Profiles are compiled using a combination of agency-submitted information, publicly available data, and Agency List classification systems.

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ModSquad operates in United States serving clients locally and beyond. Agency List organizes firms by geography to help buyers understand the distribution of agencies across regions and markets.

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Data notes

Profile information is derived from agency submissions and public sources. Some attributes may be estimated and are updated over time as additional data becomes available.