AGENCY LIST

Moneypenny

Atlanta, Georgia, United States
Visit moneypenny.com

Omnichannel customer service with AI and live receptionists

Moneypenny provides omnichannel customer service solutions, blending real people and AI technology to enhance customer interactions. With a team of experienced receptionists and advanced AI tools, they offer services such as phone answering, live chat, and contact center outsourcing. Moneypenny serves a diverse range of industries, including legal, real estate, healthcare, finance, and home services.

Their core services include phone answering with personalized receptionist support, AI-driven call handling, and managed live chat to convert website visitors. They also offer additional services like lead management, bilingual answering, appointment scheduling, and virtual receptionist services. Moneypenny's solutions are designed to streamline processes, ensure 24/7 availability, and maximize the value of customer conversations.

Moneypenny operates from its US headquarters in Atlanta, Georgia, and UK headquarters in Wrexham, North Wales. They have a strong team of over 1,000 employees, combining human expertise with proprietary AI tools to deliver exceptional customer experiences. Their services are trusted by thousands of businesses, from small enterprises to large corporations, across various sectors.

26
YEARS IN BUSINESS
2
SERVICES

Capabilities

Category

Staffing and Outsourcing

Services

What these services involve

Customer Support BPO
Customer Support BPO for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Virtual Assistants
Virtual Assistants for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Team size
500+ people
Founded
2000 (26 years)

About this agency on Agency List

Moneypenny holds an Agency List Score of 52 out of 100.

That score is higher than 5% of the 36,919 agencies Agency List has assessed so far.

The Agency List Score measures how well an agency documents its work in public: named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than to the client.

It does not measure client satisfaction, price, or availability.

How the Agency List Score is measured

Assessment date

Agency List assessed Moneypenny in September 2026, reading 9 pages published on moneypenny.com.

The score reflects what Moneypenny had published by that date; anything published since has not been read.

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