Monochrome excels in ServiceNow UX and custom app development, focusing on delivering measurable impact through a UX-first approach. They are trusted by global brands for their expertise in creating seamless user experiences and enhancing operational efficiency. Monochrome's commitment to quality is evident in their work with the Mondelēz Employee Center, which was voted Best Portal Winner.
The agency offers a comprehensive range of services, including Employee Center and Customer Service Portal managed services, as well as custom app development using Unifyr Kinetic Data. As a certified reseller and implementer of Unifyr, Monochrome provides tailored solutions that unlock the full potential of ServiceNow, ensuring clients receive the best possible outcomes.
Monochrome operates from three strategic locations in the UK, Serbia, and South Africa, providing seamless ServiceNow support and managed services. Their tiered service offerings include a Basic Tier with a Customer Success Manager, a Pro Tier with monitoring and feedback, and an Enterprise Tier with enhanced SLA. Clients can also benefit from a free UX review to further optimize their digital transformation journey.