AGENCY LIST

MPLUS

Tbilisi, Georgia, EU
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Customer support, back-office, and AI-supported CX operations for global sectors

Founded in Istanbul in 2000 as CMC Türkiye, the company joined Mplus Group in 2020 and now serves more than 300 clients across over 50 countries with a workforce exceeding 15,000. Work spans customer support and BPO, data entry and annotation, back-office services, dedicated teams, and virtual assistants, delivered through more than 100 client projects.

Sector focus includes food delivery, financial services, retail and e-commerce, telecommunications, travel and hospitality, healthcare, logistics, and energy, infrastructure, and mobility. Alongside operational outsourcing, the agency provides CX consultancy and CX management, applying AI-supported technology to strengthen customer experience processes for its client base.

19
YEARS IN BUSINESS
1
SERVICE

Capabilities

Category

AI and Machine Learning

Services

  • No services found for this category.

Agency details

Team size
500+ people
Founded
2007 (19 years)

About this agency on Agency List

MPLUS holds an Agency List Score of 78 out of 100.

That score is higher than 70% of the 36,920 agencies Agency List has assessed so far.

The Agency List Score measures how well an agency documents its work in public: named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than to the client.

It does not measure client satisfaction, price, or availability.

How the Agency List Score is measured

Assessment date

Agency List assessed MPLUS in September 2026, reading 6 pages published on mplusgroup.eu.

The score reflects what MPLUS had published by that date; anything published since has not been read.

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