AGENCY LIST

OpenContact

Norwich, NR1 3PA, United Kingdom
Visit opencontact.co.uk

Flexible customer contact solutions for diverse industries

OpenContact is a UK-based inbound customer contact centre that adapts its approach to meet the unique needs of each business it serves. With 25 years of experience, the company offers a range of services including inbound call handling, AI chat, omni/multi-channel support, and virtual receptionist services. OpenContact positions itself as an extension of its clients' teams, ensuring consistent and seamless customer interactions.

The agency serves a variety of sectors such as leisure, tourism, retail, e-commerce, and public sector, among others. It focuses on building customer loyalty through tech-supported human interactions that reflect the client's brand identity. OpenContact's services are designed to be flexible and tailored, adapting to changing demands and business needs.

OpenContact has worked with notable clients like The View from The Shard, Go Ape!, and Avery Healthcare. The agency emphasizes its ability to deliver dependable results that help businesses grow and thrive, making it a strategic partner in customer management.

26
YEARS IN BUSINESS
8
SERVICES

Capabilities

Category

Staffing and Outsourcing

Services

What these services involve

Back Office Services
Back Office Services for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Customer Support BPO
Customer Support BPO for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Data Entry and Annotation
Data Entry and Annotation for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Dedicated Teams
Dedicated Teams for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Team size
51-200 people
Founded
2000 (26 years)

About this agency on Agency List

OpenContact holds an Agency List Score of 74 out of 100.

That score is higher than 65% of the 36,919 agencies Agency List has assessed so far.

The Agency List Score measures how well an agency documents its work in public: named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than to the client.

It does not measure client satisfaction, price, or availability.

How the Agency List Score is measured

Assessment date

Agency List assessed OpenContact in September 2026, reading 7 pages published on opencontact.co.uk.

The score reflects what OpenContact had published by that date; anything published since has not been read.

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