Polontech has operated as an Atlassian consultancy from Warsaw since 2009, handling Jira and Confluence customization, configuration, administration, and cloud migration for organizations in banking, retail, healthcare, telecom, and information security. The firm works with more than 80 clients across 35+ countries, a footprint that spans sectors where Jira and Confluence often serve as core systems rather than add-on tools.
The work covers configuring Jira for service desk operations, IT operations, and agile project management, alongside building out Confluence as a knowledge management and enterprise information store. Engineers write custom scripts in Groovy, Java, and JavaScript to extend both platforms and develop add-ons for Jira Cloud and Jira Data Center. Polontech also helps enterprises and startups adopt Agile and ITIL/ITSM frameworks, applies AI-powered automation to Jira workflows, and supports Microsoft 365 rollouts that bring SharePoint, Power BI, and Teams into a client's existing setup.
Across these projects, Polontech has optimized more than 100 Jira and Confluence environments and built over 30 custom add-ons for Jira Cloud and Jira Data Center. Support for Jira and Confluence runs 24/7, reflecting the role these platforms play for clients running service desks, operations, and enterprise documentation on them day to day.