Pro

Ideaport Riga builds and maintains Salesforce and Oracle Siebel CRM systems for enterprises and medium-sized companies, working from Riga, Latvia since 2005. The agency positions Oracle Siebel as a strong on-premise CRM option and pairs it with Salesforce work under one roof, backed by a team of more than 80 engineers.

Work centers on user experience rather than back-end configuration alone: UX research and usability testing inform how CRM interfaces get rebuilt or extended, following a Design Thinking approach. Custom software development, application development, and systems integration round out CRM projects, while data engineering pipelines support the information those systems run on. More recently, the agency has applied generative AI and agentic AI specifically to CRM workflows, aiming to streamline how users interact with Salesforce and Siebel day to day.

Ideaport Riga describes itself as a one-stop partner, covering implementation through ongoing support rather than handing off after go-live. The agency cites 18 years on the market and a +83 NPS rate as markers of client relationships built over that period. For organizations already running Salesforce or Siebel, this combination of CRM specialization, UX methodology, and applied AI work distinguishes the practice from generalist software shops.