Ricoh USA

Ricoh USA works with organizations in banking, insurance, healthcare, life sciences and pharmaceuticals, retail, manufacturing, legal, and government, along with higher education and K-12 institutions. Its work centers on digital business services and printing solutions, spanning mailroom operations, document workflows, and the print infrastructure that supports them. Ricoh has been named a Leader in IDC MarketScape evaluations for both Worldwide Mailroom Solutions and Services and, in 2024, Worldwide Cloud Managed Print and Document Services Hardcopy.

Services include managed print programs, migration to cloud print infrastructure, and DocuWare-based automation for document-heavy operations. Moving print environments to the cloud is framed as a way to simplify management while improving efficiency and security. DocuWare automation is cited as a factor in supporting rapid growth for clients dealing with rising document volume, and outsourcing print and mailroom functions is presented as a way to redirect internal staff time away from equipment and document handling.

Graphic communications work extends the offering beyond internal document management into print production for external-facing materials. Sustainable practices are described as central to how the business operates, a theme that runs across its print and document service lines rather than sitting apart from them.