Founded in 1988, RSVP is the UK’s oldest call centre, known for its unique approach of employing professional actors and performers. This strategy enhances customer interactions, providing empathetic and intelligent communication across various channels. RSVP offers omni-channel service and sales support, ensuring clients receive comprehensive coverage.
The agency provides a range of services including outsourced customer service, outbound sales and retention, and back office support. With 24/7 multilingual support, RSVP caters to a diverse client base, which includes prominent names like Audible, Abel & Cole, Virgin Wines, Manchester City, and Mercedes-Benz. Their commitment to excellence is evident in their partnerships and the quality of service delivered.
RSVP operates with flexibility, offering homeworking, hybrid, and in-office nearshore and offshore options. As a Freshworks Partner, they focus on customer lifecycle management, proof of concept testing, and best practices testing, ensuring they meet the evolving needs of their clients while maintaining high standards of service delivery.