SinglePoint

SinglePoint IT is run by people who have spent 65 combined years building, running, and growing companies before turning that experience toward technology. Eric Connelly, founder and principal, has 17 years in the business; Joshua Blake serves as Technical Service Manager with 20 years; Amanda Cover is Operating Partner with 17 years. The firm treats the business as the starting point and the technology as the tool that follows it, rather than the other way around.

Work covers managed IT services, help desk and support, endpoint and device management, network and wifi setup, backup and disaster recovery, vendor and license management, IT strategy and roadmaps, and security audits and risk assessment. Rather than waiting for a support ticket, SinglePoint keeps a standing weekly conversation with each client's operating team, treating questions, plans, and frustrations as part of the job rather than exceptions to it. AI is described as a significant part of how the firm carries out this work day to day.

Engagements are structured as ongoing relationships rather than fixed projects: there is no end date and no contract to renew, and the firm limits itself to a small number of new clients each year. That constraint reflects the model itself — a small firm of operators sitting on the client's side of the table, accountable for outcomes rather than simply available when called. The combination of long operating backgrounds, a fixed leadership team, and an open-ended, weekly-touchpoint format distinguishes how SinglePoint positions its role in a client's business.