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Southwest Call Center

Lake Charles, Louisiana, United States
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24/7 call support for medical, service, and entertainment industries

Southwest Call Center provides inbound call support services to various industries, including medical, service, entertainment, and transportation, across the Continental United States. Established in the early 1980s and rebranded in 1999, the company is committed to delivering professional and empathetic customer service around the clock.

Their core services include appointment reminders, email monitoring, event registrations, medical answering services, and virtual receptionist services. Southwest Call Center focuses on reducing operational costs for businesses while maintaining high-quality customer interactions through customized call scripts and multiple message delivery options.

The company has a history of expanding its operations by acquiring new clients and other call center companies. They emphasize extensive training for their agents to ensure calls are processed according to client instructions, enhancing customer satisfaction and encouraging repeat business.

46
YEARS IN BUSINESS
8
SERVICES

Capabilities

Category

Staffing and Outsourcing

Services

What these services involve

Back Office Services
Back Office Services for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Customer Support BPO
Customer Support BPO for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Data Entry and Annotation
Data Entry and Annotation for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Dedicated Teams
Dedicated Teams for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.

Local service markets

Agency details

Founded
1980 (46 years)

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Southwest Call Center is listed on Agency List as part of our global directory of professional agencies. Profiles are compiled using a combination of agency-submitted information, publicly available data, and Agency List classification systems.

This page reflects the most current information available for Southwest Call Center and may evolve as additional data is verified or updated.

Local context

Southwest Call Center operates in Lake Charles, Louisiana, United States serving clients locally and beyond. Agency List organizes firms by geography to help buyers understand the distribution of agencies across regions and markets.

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Data notes

Profile information is derived from agency submissions and public sources. Some attributes may be estimated and are updated over time as additional data becomes available.