AGENCY LIST

Southwest Call Center

Lake Charles, Louisiana, United States
Visit southwestcallcenter.com

24/7 call support for medical, service, and entertainment industries

Southwest Call Center provides inbound call support services to various industries, including medical, service, entertainment, and transportation, across the Continental United States. Established in the early 1980s and rebranded in 1999, the company is committed to delivering professional and empathetic customer service around the clock.

Their core services include appointment reminders, email monitoring, event registrations, medical answering services, and virtual receptionist services. Southwest Call Center focuses on reducing operational costs for businesses while maintaining high-quality customer interactions through customized call scripts and multiple message delivery options.

The company has a history of expanding its operations by acquiring new clients and other call center companies. They emphasize extensive training for their agents to ensure calls are processed according to client instructions, enhancing customer satisfaction and encouraging repeat business.

46
YEARS IN BUSINESS
8
SERVICES

Capabilities

Category

Staffing and Outsourcing

Services

What these services involve

Back Office Services
Back Office Services for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Customer Support BPO
Customer Support BPO for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Data Entry and Annotation
Data Entry and Annotation for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.
Dedicated Teams
Dedicated Teams for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Founded
1980 (46 years)

About this agency on Agency List

Southwest Call Center holds an Agency List Score of 73 out of 100.

That score is higher than 48% of the 36,919 agencies Agency List has assessed so far.

The Agency List Score measures how well an agency documents its work in public: named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than to the client.

It does not measure client satisfaction, price, or availability.

How the Agency List Score is measured

Assessment date

Agency List assessed Southwest Call Center in September 2026, reading 4 pages published on southwestcallcenter.com.

The score reflects what Southwest Call Center had published by that date; anything published since has not been read.

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