SPS DGTL, a division of Y&L Consulting, specializes in digital customer experience services and software. The agency offers comprehensive 24x7x365 community management, moderation, and customer care solutions. By leveraging process automation, chatbots, and advanced customer insights, SPS DGTL aims to enhance customer satisfaction and streamline operations.
The ENGAGE platform is a key component of their service offering, consolidating conversations across various digital channels. This platform supports a multilingual team that works around the clock, ensuring efficient management of customer interactions. Digital agents are equipped to resolve issues faster than traditional voice agents, providing a seamless customer service experience.
SPS DGTL is committed to increasing customer loyalty and reducing costs for businesses. Their digital customer service solutions are designed to generate more leads and foster stronger customer relationships. Additionally, through DGTL Local, they offer tailored solutions for small businesses, enabling access to their digital engagement platform and creative capabilities at a competitive rate.