AGENCY LIST

SupportNinja

Austin, Texas, United States
Visit supportninja.com

AI-powered outsourcing for customer experience and data processing

SupportNinja reimagines outsourcing by integrating AI-powered workflows with full-lifecycle customer experience solutions. Founded in 2015, the company helps fast-growing, customer-focused businesses scale by freeing up resources and extending capacity. Their approach combines AI tools with human oversight to streamline workflows and enhance efficiency.

Core services include customer support, technical support, content moderation, and data processing. SupportNinja also offers AI data enablement services, ensuring AI systems remain accurate and aligned. Their solutions are designed to deliver value across the customer journey, from onboarding to renewals, while maintaining privacy and security standards.

SupportNinja is recognized for its privacy-first design and compliance with industry standards such as SOC 2 Type 2 and GDPR. The company has been featured on the Inc. 5000 list multiple times, highlighting its growth and impact in the outsourcing industry.

11
YEARS IN BUSINESS
1
SERVICES

Capabilities

Category

Staffing and Outsourcing

Services

What these services involve

Customer Support BPO
Customer Support BPO for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Team size
500+ people
Founded
2015 (11 years)

About this agency on Agency List

SupportNinja holds an Agency List Score of 96 out of 100.

That score is higher than 90% of the 36,919 agencies Agency List has assessed so far.

The Agency List Score measures how well an agency documents its work in public: named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than to the client.

It does not measure client satisfaction, price, or availability.

How the Agency List Score is measured

Assessment date

Agency List assessed SupportNinja in September 2026, reading 7 pages published on supportninja.com.

The score reflects what SupportNinja had published by that date; anything published since has not been read.

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