Surety IT

Greenslopes, Queensland, Australia

Managed IT support with a 60-minute response guarantee and Essential 8 alignment

Founded in Brisbane in 2001 and led by Jason McKenzie, Surety IT serves as the official IT support team of Queensland Rugby League. The agency also works with businesses running ERP systems, CAD workstations, and shop-floor networks, keeping project data accessible, synced, and backed up across sites.

Managed IT support comes backed by a 60-minute response guarantee, with unlimited remote and onsite support available for a flat monthly fee. Services extend to secure migration and management of Microsoft 365 and Azure environments, advanced threat protection aligned with the Essential 8 framework, and backup systems built to hold up when they're actually needed. Network and systems optimisation work aims to remove lag for day-to-day operations.

Surety IT applies the same enterprise-grade security standards used for Queensland Rugby League across its client base, and has been recognised as a CRN Impact Award Winner. The agency operates from Greenslopes, Brisbane, positioning itself as a strategic IT and technology partner rather than a break-fix vendor.

25
YEARS IN BUSINESS
3
SERVICES

Capabilities

Services

What these services involve

Backup and Disaster Recovery
Backup and Disaster Recovery for it services and support buyers. Clear scope, measurable outcomes, and reliable delivery.
Managed IT Services
Managed IT Services for it services and support buyers. Clear scope, measurable outcomes, and reliable delivery.
Microsoft 365 Administration
Microsoft 365 Administration for it services and support buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Team size
11-50 people
Founded
2001 (25 years)

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