TelAssist has been an expert in customer contact solutions since 1947, providing 24/7 inbound call center services. They focus on delivering cheerful customer support that reflects their clients' unique brands and personalities. Based in Chicago, TelAssist ensures that all services are handled by local, accent-neutral agents, emphasizing straightforward communication and confidentiality.
Their core services include telephone answering, customer support, help desk services, and escalation of crucial events. TelAssist utilizes scripting and decision tree logic to effectively serve callers' needs, offering multi-channel support through email, phone, and web chat. They also provide cloud computing solutions to enhance the effectiveness of outsourced engagements.
TelAssist is committed to being continuously available, backed by a robust business continuity plan that includes multiple telecommunication resources and off-site hosted systems for disaster recovery. Their pricing model is based on the exact time agents spend serving clients, ensuring cost-effectiveness and transparency.