AGENCY LIST

TelAssist

Chicago, Illinois, United States
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24/7 inbound call center and live answering services

TelAssist has been an expert in customer contact solutions since 1947, providing 24/7 inbound call center services. They focus on delivering cheerful customer support that reflects their clients' unique brands and personalities. Based in Chicago, TelAssist ensures that all services are handled by local, accent-neutral agents, emphasizing straightforward communication and confidentiality.

Their core services include telephone answering, customer support, help desk services, and escalation of crucial events. TelAssist utilizes scripting and decision tree logic to effectively serve callers' needs, offering multi-channel support through email, phone, and web chat. They also provide cloud computing solutions to enhance the effectiveness of outsourced engagements.

TelAssist is committed to being continuously available, backed by a robust business continuity plan that includes multiple telecommunication resources and off-site hosted systems for disaster recovery. Their pricing model is based on the exact time agents spend serving clients, ensuring cost-effectiveness and transparency.

79
YEARS IN BUSINESS
1
SERVICES

Capabilities

Category

Staffing and Outsourcing

Services

What these services involve

Customer Support BPO
Customer Support BPO for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Team size
201-500 people
Founded
1947 (79 years)

How TelAssist scores 47 on Agency List

The Agency List Score rates each listing out of 100 across four equally weighted areas. It measures the strength of the agency's listing and public signals — not the quality of its work.

Presence & Maturity

25 / 25

How complete and how recently maintained this listing is.

  • Has a detailed written overview.
  • Has a tagline summarising what the agency does.
  • 7 of the core profile fields are filled in.
  • Profile details were updated recently.
  • Founding year on record (1947).

Relevance & Capability

9 / 25

How clearly the agency's specialism and services are classified.

  • Assigned to a primary category.
  • No individual services listed.

Credibility & Trust

13 / 25

Contactability and verification signals that show a real business.

  • Listing ownership is not yet verified.
  • A working website is on record.
  • A contact address on the agency's own domain is on record.
  • A phone number is on record.
  • Location is on record.

Authority & Proof

0 / 25

Independent proof of work: reviews, published projects and awards.

  • No published reviews yet.
  • No published project work yet.
  • No awards recorded.

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About this agency on Agency List

TelAssist is listed on Agency List as part of our global directory of professional agencies. Profiles are compiled using a combination of agency-submitted information, publicly available data, and Agency List classification systems.

This page reflects the most current information available for TelAssist and may evolve as additional data is verified or updated.

Local context

TelAssist operates in Chicago, Illinois, United States serving clients locally and beyond. Agency List organizes firms by geography to help buyers understand the distribution of agencies across regions and markets.

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Region

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Data notes

Profile information is derived from agency submissions and public sources. Some attributes may be estimated and are updated over time as additional data becomes available.