The Contact People operates as a 24-hour UK contact centre, specializing in telephone answering and live chat services. With over 25 years of experience, they are based in Wavertree Technology Park, Liverpool, and focus on providing intelligent responses to support and grow their clients' businesses. Their approach emphasizes emotional intelligence and understanding to manage complex situations and design bespoke call paths.
Their core services include reception and switchboard, customer services, incident management, and bespoke services tailored to client needs. They offer options for 24-hour coverage, out-of-hours service, and overflow capture. The Contact People also handle incoming emails and live chat inquiries, ensuring a personal response every time.
The agency has a proven track record, with long-term clients like Vodafone, who have relied on their services for over a decade. They maintain high standards of service and are quick to respond to any challenges, as evidenced by testimonials from clients such as DMA Group.