TN 37076 CSIT

Cloud Solution IT provides managed IT and cybersecurity support to businesses across Melbourne and the rest of Australia, with a second office in Hermitage, Tennessee. The company operates as a Microsoft Silver partner and structures its help desk around Level-1, Level-2, and Level-3 support available 24x7x365, covering both remote and onsite issues for Melbourne-based clients.

Services span managed IT services, cybersecurity solutions, cloud computing, IT consulting, Microsoft 365 management, business application support, and help desk support. Security work is delivered through a custom-designed Security-as-a-Service offering built on the company's own security platform, with cybersecurity services aimed at practical, applied controls rather than generic policy documents. Everything runs on a subscription basis, and the company does not require clients to sign long-term contracts.

On the infrastructure side, Cloud Solution IT runs a private cloud environment that supports file sharing, remote access, and backup-recovery, giving clients a base for day-to-day file operations as well as disaster recovery. Ongoing operations include proactive monitoring and maintenance of client systems, intended to catch issues before they disrupt business apps or IT security. The combination of subscription pricing, tiered support, and an in-house security platform reflects a model built for businesses that want managed IT and security handled together rather than through separate vendors.