TrachMar integrates multiple communication channels into cohesive solutions for businesses, offering both full outsourcing and support for in-house teams. Headquartered in Austin, Texas, the company is recognized as a Minority-Owned, Women-Owned, and Disadvantaged-Owned Business Enterprise. Their executive team is deeply involved in strategy and project execution.
TrachMar provides a range of services including contact center outsourcing, back office support, artificial intelligence integration, and print services. They also offer data and mail services, fulfillment, and strategic advice. Their operations are designed to be responsive and nimble, allowing for quick program launches and adjustments.
With contact center teams in Austin, Phoenix, and Guatemala City, TrachMar serves industries such as healthcare, transportation, and financial services. They emphasize data security and have HIPAA-trained employees, ensuring secure handling of client information.