AGENCY LIST

Unbabel

Lisbon, Lisbon, Portugal
Visit unbabel.com

AI-driven multilingual translation for global customer engagement

Unbabel is a Language Operations Platform that combines artificial intelligence with human editors to provide multilingual translation services. Founded in 2013 and based in Lisbon, Unbabel is part of the TransPerfect group, offering solutions that enable businesses to communicate with customers in their native languages.

The platform supports customer service and multilingual content, integrating seamlessly with popular applications like Salesforce, Zendesk, and Intercom. Unbabel's AI-driven approach automates translations while allowing for human review to ensure quality, helping businesses reduce costs and improve customer satisfaction.

Unbabel works with major brands such as Booking.com, Nestle, and UPS, providing custom multilingual support solutions. The company is recognized for its award-winning technology and commitment to data security, processing information through an ISO 27001 certified program.

13
YEARS IN BUSINESS
1
SERVICES

Capabilities

Category

Staffing and Outsourcing

Services

What these services involve

Customer Support BPO
Customer Support BPO for staffing and outsourcing buyers. Clear scope, measurable outcomes, and reliable delivery.

Agency details

Founded
2013 (13 years)

About this agency on Agency List

Unbabel holds an Agency List Score of 92 out of 100.

That score is higher than 76% of the 36,919 agencies Agency List has assessed so far.

The Agency List Score measures how well an agency documents its work in public: named clients, quantified outcomes, and whether those outcomes are attributed to the agency rather than to the client.

It does not measure client satisfaction, price, or availability.

How the Agency List Score is measured

Assessment date

Agency List assessed Unbabel in September 2026, reading 4 pages published on unbabel.com.

The score reflects what Unbabel had published by that date; anything published since has not been read.

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