UnifyCX

UnifyCX delivers a human-powered, tech-enabled customer experience by integrating advanced AI with a global team of experts. The company places agents at the core of its operations, enhancing their capabilities with AI-driven tools such as call deflection and automated closeouts. This approach allows agents to focus on meaningful customer interactions, improving service quality and efficiency.

Operating from 11 global locations, UnifyCX is committed to making a global impact while maintaining a local commitment. The agency handles over 1 billion contacts per year, offering services that include customer care, technical support, content moderation, and business results generation. These services are delivered through multiple channels, including voice, chat, email, and social media, ensuring broad support for clients.

UnifyCX's management dashboard and quality assurance processes further enhance service delivery, contributing to significant improvements in customer satisfaction and operational efficiency. By reducing average handle time and call volume, the company demonstrates its capability to manage large-scale operations effectively, making it a leader in the staffing and outsourcing industry.