USA based Call Center Partners

Complete Call Solutions runs a multi-channel contact center from Omaha, NE, handling inbound and outbound support alongside outbound B2B sales for its clients. Since 2008, the company has built its operations around a customized CRM tool developed in a .NET environment, supporting business process outsourcing work that spans technical support, email management, live chat, social media, and SMS.

Services extend to disaster recovery planning, giving clients continuity options alongside day-to-day contact center coverage. The combination of proprietary CRM tooling and multiple communication channels lets the company manage customer interactions across phone, digital, and messaging touchpoints from a single Omaha-based operation.