Voxdata operates as a multilingual customer contact center based in Montreal, serving major companies across North America since 1995. With over 25 years of experience, they offer a range of services designed to enhance customer interactions and protect brand image.
Their core services include customer support, technical support, sales support, and digital transformation of customer interactions. Voxdata's agents are specially trained to uphold high-quality standards, managing email and call handling, chat interactions, and social media responses. They also facilitate sales processes through upselling and cross-selling, and implement innovative solutions for multichannel interaction management.
Voxdata is recognized for its high employee retention and rigorous training programs, ensuring agents are well-versed in client products and services. Their operations are supported by industry certifications like SOC2 and PCI DSS v3.2.1, underscoring their commitment to quality and data security.